Telephone: +82 2 6952 0881
Hours: Monday to Friday (excluding weekends and Korea bank holidays), 10am to 5pm with a lunch break of 12-1pm.
We endeavour to deliver in 3-14 working days. (Customised products take 2-3 weeks.) This excludes weekends and Korea bank holidays.
Delivery fee will be charged. (Delivery costs will be displayed at checkout.)
Cancellation is available depending on the status of the order.
Orders can be cancelled if the status is ‘Shipping Preparation in Progress’.
Orders cannot be cancelled if the status is ‘Preparing the Product’.
TERMS AND CONDITIONS
Please be aware that EXCHANGES & RETURNS Policy down below,
EXCHANGES & RETURNS
All products must be exchanged and returned in their unused condition within 7 days of purchasing. Please check the product’s condition before use.
Products and Packaging damaged, worn or altered products or anything that our reasonably believes has been used before being returned will not be accepted.
You can cancel or exchange your order by contacting us at email@example.com.
If a product is faulty, we are responsible for a replacement or a refund and we will pay all delivery charges.
If you change your mind about a product, we will issue an exchange or a refund but we are not responsible for return shipping. Return shipping must be prepaid.
Refunds will be made back to your original payment method within 14 days of us receiving the returned products.
Post your parcel to the below address (Exchange & Return Department)
Numbering, 84-37, Baegok-daero, Idong-eup, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea (17135)
+82 2 6952 0881
You can contact us at firstname.lastname@example.org by completing the form followings:
Please be aware that if we are unable to locate your order on our system, we regret to inform you that we cannot honour the warranty. The repair or replacement process may take 2-4 weeks, with the possibility of delays.
This warranty lasts for six (6) months from the date of original purchase of the product/s. Delivery fee will be charged. After the warranty period you should cover all caused costs.
This warranty does not cover adjustable rings and bangles, and any repairs required for these items may be subject to charges for materials and workmanship.
Loyalty Points earned through an order will be converted into usable points 14 days after the completion of delivery. (During the 14 days, they are classified as unused loyalty points).
The minimum amount for use is $5, and usable loyalty points can be used immediately when purchasing a product.
Loyalty points used in the event of an order cancellation or refund will be cancelled together.
If there is no usage for one (1) year from the date of final loyalty point accumulation, they will expire.
Customer who sign up to www.numberingseoul.com will be entitled to a $10 Voucher. This voucher is valid for 30 days after your account is created.
If you cancel the order, this voucher will be cancelled and the expiration date will be the same as when it’s created.
(This voucher cannot be used in conjunction with any other promotion vouchers.)