CUSTOMER SERVICES

Telephone: +82 2 6952 0881

Email: customer@numberingseoul.com

Hours: Monday to Friday (excluding weekends and Korea bank holidays), 10am to 5pm with a lunch break of 12-1pm.

DELIVERY

We endeavour to deliver in 3-14 working days. (Customised products take 2-3 weeks.) This excludes weekends and Korea bank holidays.

Delivery fee will be charged. (Delivery costs will be displayed at checkout.)

ORDER

Cancellation is available depending on the status of the order.

Orders can be cancelled if the status is ‘Shipping Preparation in Progress’.

Orders cannot be cancelled if the status is ‘Preparing the Product’.

TERMS AND CONDITIONS

1. We take utmost care to ensure that our products are supplied after undergoing rigorous quality control and process management. Please make sure that you read and understand a product’s features and details before use.
2. We cannot accept responsibility for any issues that occur outside of the warranty period or due to customer error. The warranty period is six (6) months from the date of purchase.
3. A minimum age requirement is to be at least 14 years old to use a product.
4. Goods must be returned accompanied by Terms and Conditions and Warranty form – no form may result in your return not being processed for repair or replacement.

RETURNS POLICY

1. You have 7 days from the date of purchase to claim a refund if it is faulty. Please check the product’s condition before use.
2. Products and Packaging damaged, worn or altered products or anything that our reasonably believes has been used before returned will not be accepted.
3. Due to the nature of hand-finished products, minor scratches or bubbles are not eligible reasons for exchange or return.
4. We do not take responsibility for allergic reactions caused by individual physical characteristics and management.
5. Discoloured silver products can be cleaned free of charge even over the warranty period. However, the round-trip shipping cost will be the customer’s responsibility.

Please be aware that EXCHANGES & RETURNS Policy down below,

EXCHANGES & RETURNS

All products must be exchanged and returned in their unused condition within 7 days of purchasing. Please check the product’s condition before use.

Products and Packaging damaged, worn or altered products or anything that our reasonably believes has been used before being returned will not be accepted.

You can cancel or exchange your order by contacting us at customer@numberingseoul.com.

If a product is faulty, we are responsible for a replacement or a refund and we will pay all delivery charges.

If you change your mind about a product, we will issue an exchange or a refund but we are not responsible for return shipping. Return shipping must be prepaid.

Refunds will be made back to your original payment method within 14 days of us receiving the returned products.

Post your parcel to the below address (Exchange & Return Department)

Numbering, 84-37, Baegok-daero, Idong-eup, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea (17135)

+82 2 6952 0881

WARRANTY

You can contact us at customer@numberingseoul.com by completing the form followings:

1. Name and Mobile Number
2. In-store Receipt or Online Order Number
3. Product/s Picture

Please be aware that if we are unable to locate your order on our system, we regret to inform you that we cannot honour the warranty. The repair or replacement process may take 2-4 weeks, with the possibility of delays.

This warranty lasts for six (6) months from the date of original purchase of the product/s. Delivery fee will be charged. After the warranty period you should cover all caused costs.

This warranty does not cover adjustable rings and bangles, and any repairs required for these items may be subject to charges for materials and workmanship.

POINT/VOUCHER

Loyalty Point:

Loyalty Points earned through an order will be converted into usable points 14 days after the completion of delivery. (During the 14 days, they are classified as unused loyalty points).

The minimum amount for use is $5, and usable loyalty points can be used immediately when purchasing a product.

Loyalty points used in the event of an order cancellation or refund will be cancelled together.

If there is no usage for one (1) year from the date of final loyalty point accumulation, they will expire.

Voucher:

Customer who sign up to www.numberingseoul.com will be entitled to a $10 Voucher. This voucher is valid for 30 days after your account is created.

If you cancel the order, this voucher will be cancelled and the expiration date will be the same as when it’s created.

(This voucher cannot be used in conjunction with any other promotion vouchers.)